Subject: Tech Support Candidate - Kumar Sourabh Sinha
From: Kumar Sourabh Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 01:27:41 -0400

| | Tech Support Test

Name | Kumar Sourabh Sinha
E-mail | [email-masked]
Phone Number | (85275) 36770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kishangarh, Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daksh India | SME | Still working | 42,000
Previous Employer 1 | Klaus IT solution Pvt Ltd | Associae Engineer | Jan 2021 | 36,000
Previous Employer 2 | Pc Solution Pvt Ltd | Remote support engineer | June 2020 | 32,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network connectivity first like LAN or wireless connectivity.
Check Website Status.
Clear Web Browser's Browsing Data.
Temporarily Disable Firewall.
Flush DNS.
Use Google DNS.
Restart the router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on.
Pair a Bluetooth accessory.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I have around 6 Years of experience in this particular role. I am aware about the roles and responsibility of a customer service executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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