Subject: Daily performance summary for LiveSalesman team for Jun 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 4 | 0 | 2 | 8
Ibrahem Mahmoud | 0 | 0 | 35 | 0 | 1 | 36
Hasan Nour | 12 | 0 | 0 | 0 | 0 | 12
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 2
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 18 | 18
Ankit Kumar | 0 | 1 | 21 | 0 | 7 | 29
Abu Sufian | 0 | 2 | 30 | 0 | 0 | 32
Saleh Ahmed | 0 | 1 | 2 | 0 | 1 | 4
Sreelal.t CT | 0 | 3 | 13 | 0 | 6 | 22
Adam musa yagoub yousif | 0 | 0 | 28 | 0 | 0 | 28
Mohammad Faizan | 0 | 0 | 24 | 0 | 0 | 24
Mohd Iqbal | 0 | 0 | 5 | 0 | 0 | 5
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 9 | 164 | 6 | 35 | 226

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 56
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return Request Initiation | 4
Customer Services Total | | | 97
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 4
| | Store Availability | 22
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 38
PreSales Total | | | 84
Grand Total | | | 187

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 18 | 4 | 0 | 0 | 0 | 0 | 22
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 4 | 1 | 0 | 0 | 0 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 1 | 0 | 0 | 0 | 1 | 4 | 6
Abu Sufian | 2 | 1 | 4 | 3 | 2 | 1 | 13
Sreelal.t CT | 5 | 4 | 0 | 2 | 0 | 1 | 12
Ankit Kumar | 1 | 0 | 2 | 1 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 0 | 1 | 6
Mohammad Faizan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 3 | 1 | 1 | 2 | 1 | 0 | 8
Jok Kuol | 1 | 1 | 0 | 1 | 0 | 0 | 3
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 8 | 8 | 9 | 5 | 8 | 56

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 3 | 0 | 0 | 0 | 2 | 1 | 6
Ankit Kumar | 8 | 5 | 0 | 1 | 1 | 4 | 19
Mohammed Ali | 18 | 0 | 0 | 1 | 2 | 2 | 23
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 32 | 6 | 0 | 3 | 5 | 8 | 54

Please feel free to reach out for any further clarifications.