Subject: English Language Test - mehak abrol
From: mehak abrol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 14:05:06 -0400

| | Foreign Language Screening Test

Name | mehak abrol    /  (91) 7678665534    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry for inconvenience Sir/ Mam. They tried to order the right courier at your place but it's by mistake sent to other address. So Customer have order it again and
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Customer told about the product that product is defective. So customer want to return and replace this product. And customer want their money back as soon as possible.

| |