Subject: Tech Support Candidate - Vikas Joshi
From: Vikas Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 14:01:31 -0400

| | Tech Support Test

Name | Vikas Joshi
E-mail | [email-masked]
Phone Number | (+91) 8909808658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | na | na
Previous Employer 1 | vaishnavi motors | service advisor | nov 2017 | 12000
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check whether WiFi is off or not, then I will check for signal strength, then I will reboot computer once, I will try to ping some other website if that also does not work, I will run windows diagnostic tool.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on speaker, then turn bluetooth in mobile and try to find the name there, sometime it asks for pairing if device is not connected before to same speaker, pair it and done.
What according to you makes you a good candidate for customer service or technical support job? | I have interest in technology, I like to troubleshoot problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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