Subject: Re: Transcript of Wednesday, June 16th, 2021, 02:03:01 pm. Operator: Nathan. Visitor: Martin Adusei
From: Deeksha Dadu <[email-masked]>
To: Charles Neville <[email-masked]>, manager <[email-masked]>
Date: Wed, 16 Jun 2021 15:53:48 +0000

Hi Charles,

This is again a new agent. We have two new agents who are making these mistakes. I am taking both of them off the chats with immediate effect. They will resume taking chats only when they are thoroughly tested again. It is a mistake on our part that they were allowed to take chats without proper test. I am speaking with the trainer to see how this happened. Please allow me sometime and I will fix these issues asap. I have team meet in next 20 minutes to discuss this.

Regards,
Deeksha

From: Charles Neville <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 June 2021 at 7:46 PM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Transcript of Wednesday, June 16th, 2021, 02:03:01 pm. Operator: Nathan. Visitor: Martin Adusei

Hi, do we not have an FAQ/script item for 'can you get me a visa?'

We don't get visas for people other than Americans who want to go to Russia.

Charles

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Wed, Jun 16, 2021 at 4:10 PM
Subject: Transcript of Wednesday, June 16th, 2021, 02:03:01 pm. Operator: Nathan. Visitor: Martin Adusei
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

Name: Martin Adusei

E-mail (optional): [email-masked]<mailto:[email-masked]>

ref https://www.google.com/

        Nathan  Wed, 06/16/21 02:03:01 pm UTC

Hello! How may I help you?

        Martin Adusei   02:03:13 pm

Hello

        Nathan  02:03:30 pm

Hi Martin, How can I help you

        Martin Adusei   02:03:31 pm

I need Moldova visa
Traveling from Accra, Ghana

        Nathan  02:04:10 pm

And which country you want to travel?

        Martin Adusei   02:04:33 pm

Moldova
Chisinau

        Nathan  02:05:28 pm

Please help me with the dates when you want to start the trip?

        Martin Adusei   02:06:11 pm

10 July to 20 July 2021
10 days trip

        Nathan  02:06:41 pm

How many members would there be in the travel group? Please specify if there are children travelling with you.

        Martin Adusei   02:07:00 pm

4 members

        Nathan  02:07:13 pm

Sure, we can get one of our expert vacation planners to get in touch with you with more information.

May I know your name, email and phone number?

        Martin Adusei   02:07:29 pm

Martin Adusei
Email : [email-masked]<mailto:[email-masked]>
My number +2333 244 905919

        Nathan  02:08:25 pm

And What kind of activities do you like to do on vacation?

        Martin Adusei   02:09:18 pm

Business link searching and sight seeing

        Nathan  02:09:22 pm

Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible.
Is there anything else I can help you?

        Martin Adusei   02:10:08 pm

Yes please let them contact me fast

        Nathan  02:10:22 pm

Yes you will be contacted within 24 business hours

        Martin Adusei   02:10:45 pm

Okay thanks Sir

        Nathan  02:10:47 pm

It was nice talking to you. Have a great day, goodbye!

Nathan archived the chat
02:10:50 pm

Duration: 7m 49s
Chat started on: https://jaywaytravel.com/contact
Referrer: https://jaywaytravel.com/moldova
Visitor geolocation: Accra, Greater Accra Region, Ghana / 154.160.10.135
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