Subject: Ticket re-opened - [#4643] iPad Pro
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 12:48:25 +0000

Hi Pritish Nandi,  Ticket “#4643 – iPad Pro” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4643 to view the ticket.  Ticket comment   
Thank you for your prompt reply Pritish. 

 
 
1 more question, if licensee insist of using normal iPad, what are the consequences ? 

 

 

 

 

 

 

 

 

Best Regards,

 
Rockie Yeo
 | Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma
 E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel
+6 03 2720 8604 |
 ext 204 | fax +6 03 2726 2947 

mobile +6 019 754
 1319 |
www.lesmills.com.au

 

 
WORLD
 UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | 

www.lesmills.com.au/united 

 

 

 

 

 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments.

 
 
BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.

 

 

 

 

  

 From: Les Mills International <[email-masked]> 
Sent: Wednesday, June 16, 2021 7:10 PM 
To: Rockie Yeo <[email-masked]> 
Subject: Re: iPad Pro

 

 Hi Rockie, 
 ​ 
 
 Thank you for reaching out to us. 
 ​ 
 Please note that as per our recommendations we ask our clients to use the Apple iPad Pro 12.9 inch or 10.5-inch display with minimum 512GB storage because of the heavier content. You can check all the recommended equipment's for Les mills Virtual
 here: 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-  
 ​ 
 
 A couple of reasons why we ask iPad pro are listed below: 
 1. Due bigger file size for the classes we recommend using iPad Pro with more storage space 
 2. The development of the app has been based on iPad Pro so this is recommended for smooth functioning of Virtual App 
 3. Also the technical specification of the iPad Pro is better than the rest of the models 
 ​ 
 
 I hope this answers your question. I will be closing this ticket now. 
 ​ 
 
 Do not hesitate to write back to us if you need further assistance. 
 ​ 
 Best Regards, 
 Pritish  
 Customer Services 
 Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4643

 

 

 
 
 On Wed, 16 Jun at 11:57 PM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Rockie, 

 
 ​Thank you for your email. 

 
 ​I want to check this with our level 2 team. I will contact you as soon as I get a response. 

 
 Please bear with us. 

Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4643  
 
 On Wed, 16 Jun at 8:08 PM 
, Rockie Yeo <[email-masked]> wrote:
 
Hi Team, 

 
 
Just want to ask what is the specific reason we compulsory use iPad Pro instead of other like iPad Air, iPad mini and etc? Thanks!  

 

 

 

 

 

 

 

 

Best Regards,

 
Rockie Yeo
 | Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma
 E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel
+6 03 2720 8604 |
 ext 204 | fax +6 03 2726 2947   
 
mobile +6 019 754 1319
 | www.lesmills.com.au

 

 
WORLD
 UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | 

www.lesmills.com.au/united 

 

 

 

 

 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments.

 
 
BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.