Subject: New Reply Received - iPad Pro
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 12:48:25 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  iPad Pro  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Thank you for your prompt reply Pritish.</div>
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1 more question, if licensee insist of using normal iPad, what are the consequences ?</div>
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<font><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>Best Regards,</span></font>
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<font color="#000000"><span style="font-family:Helvetica,sans-serif; font-size:12pt; font-size:12pt"></span></font><font style="color:rgb(0,0,0)"><span style="font-size:10pt; font-size:10pt"></span></font><font color="#000000"><span style="font-family:Helvetica,sans-serif; font-size:12pt; font-size:12pt"></span><span style="font-family:Arial,Helvetica,sans-serif"></span><span style='font-family:"Century Gothic",sans-serif; font-size:9pt; font-size:9pt'></span></font>
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<font style=""><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'><b>Rockie Yeo</b></span></font><font color="#212121" style=""><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>
 | </span><span style='font-family:"Century Gothic",sans-serif; font-size:9pt'>Launch Coach (South East Asia)</span></font><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'> </span></font></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Les
 Mills Asia Pacific - Malaysia | [email-masked]</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Unit
 8.02, </span><span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Level 8, </span></span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Wisma
 E&amp;C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>tel
</span><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>+6 03 2720 8604</span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'> |
 ext 204 | fax +6 03 2726 2947 </span></font>
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 1319</span><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'> |
</span><span style="font-family:Helvetica,sans-serif"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'><a href="http://www.lesmills.com.au" class="OWAAutoLink" rel="noreferrer">www.lesmills.com.au</a></span></span></span></font>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 16, 2021 7:10 PM<br>
<b>To:</b> Rockie Yeo &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: iPad Pro
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<div dir="ltr">Hi Rockie,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">Please note that as per our recommendations we ask our clients to use the Apple iPad Pro 12.9 inch or 10.5-inch display with minimum 512GB storage because of the heavier content. You can check all the recommended equipment's for Les mills Virtual
 here:<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-</a> </div>
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<div dir="ltr">A couple of reasons why we ask iPad pro are listed below:</div>
<div dir="ltr">1. Due bigger file size for the classes we recommend using iPad Pro with more storage space</div>
<div dir="ltr">2. The development of the app has been based on iPad Pro so this is recommended for smooth functioning of Virtual App</div>
<div dir="ltr">3. Also the technical specification of the iPad Pro is better than the rest of the models</div>
<div dir="ltr">​<br>
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<div dir="ltr">I hope this answers your question. I will be closing this ticket now.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Do not hesitate to write back to us if you need further assistance.</div>
<div dir="ltr">​</div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish </div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4643" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4643</a>
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<blockquote class="x_freshdesk_quote">On Wed, 16 Jun at 11:57 PM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Rockie,</div>
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<div dir="ltr">​Thank you for your email.</div>
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<div dir="ltr">​I want to check this with our level 2 team. I will contact you as soon as I get a response.</div>
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<div dir="ltr">Please bear with us.</div>
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Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</div>
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<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4643" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4643</a> </div>
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<blockquote class="x_freshdesk_quote">On Wed, 16 Jun at 8:08 PM <span class="x_separator">
, Rockie Yeo &lt;[email-masked]&gt; wrote:
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Hi Team,</div>
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<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Just want to ask what is the specific reason we compulsory use iPad Pro instead of other like iPad Air, iPad mini and etc? Thanks! </div>
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<font><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>Best Regards,</span></font>
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<font style=""><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'><b>Rockie Yeo</b></span></font><font color="#212121" style=""><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'>
 | </span><span style='font-family:"Century Gothic",sans-serif; font-size:9pt'>Launch Coach (South East Asia)</span></font><font color="#212121" style="font-size:12pt"><span style='font-size:9pt; font-family:"Century Gothic",sans-serif'> </span></font></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Les
 Mills Asia Pacific - Malaysia | [email-masked]</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Unit
 8.02, </span><span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>Level 8, </span></span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>Wisma
 E&amp;C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'>tel
</span><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style='color:rgb(33,33,33); font-family:"Century Gothic",sans-serif; font-size:8pt'>+6 03 2720 8604</span></span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif'> |
 ext 204 | fax +6 03 2726 2947 </span></font> </div>
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 | </span><span style="font-family:Helvetica,sans-serif"><span style='font-family:"Century Gothic",sans-serif; font-size:8pt'><a href="http://www.lesmills.com.au" class="x_OWAAutoLink" rel="noreferrer">www.lesmills.com.au</a></span></span></span></font>
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<b style=""><span style='font-size:8pt; line-height:normal; font-family:"Century Gothic",sans-serif; color:rgb(117,123,128); background:rgb(255,255,255)'>BODYATTACK®</span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYBALANCE®, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYCOMBAT®, BODYJAM®, BODYPUMP®, </span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'>BODYSTEP®,</span><span style='orphans:2; text-align:start; widows:1; word-spacing:0px; background-color:rgb(255,255,255); font-size:8pt; color:rgb(117,123,128); font-family:"Century Gothic",sans-serif'> BORN
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