Subject: English Language Test - Ria Jha
From: Ria Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 04:56:04 -0400

| | Foreign Language Screening Test

Name | Ria Jha    /  (91) 8595632735    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We completely understand your concern regarding the delayed delivery of your order.Please be assured we will be surely assisting you regarding the same.
We would kindly request you to provide us your correct address along with the pincode so that we can update the same to our delivery partner and get your concern solved.Be assured you will be receiving the order within 2-3 working days.We appreciate your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We completely understand the inconvenience caused to you.Please be assured we will be giving you best resolution regarding the same as customer satisfaction is our topmost priority.
We kindly request you to share the pictures of the product so that we can forward it to our concern team and get back to you with the best resolution.Be assured we will be getting back to you with the best possible resolution.

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