Subject: Tech Support Candidate - Yamuna Yamuna
From: Yamuna Yamuna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 00:43:01 -0400

| | Tech Support Test

Name | Yamuna Yamuna
E-mail | [email-masked]
Phone Number | (+91) 8825144985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior Associate | 24-04-2021 | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we need to check whether the internet is working properly or not.

2. If yes then, clear the cache and cookies of the browser by going into settings.

3. Restart the device and check again.

4. If the problem still persists, then go to website www.isup.me and check whether the website is live or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number or name but should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Good Communication skills.
2. Positive approach
3. Providing empathy and assurance.
4. Quick learner
5. Active Listening
6. Teamwork
7. Adaptability
8. Decision Making

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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