Subject: Re: Transcript of Tuesday, June 15th, 2021, 04:37:19 pm. Operator: Aaren. Visitor: Traveler
From: Deeksha Dadu <[email-masked]>
To: Charles Neville <[email-masked]>
Cc: manager <[email-masked]>
Date: Wed, 16 Jun 2021 01:29:48 +0000

Hi Charles,

I will personally conduct refresher training for the team today. This is a new agent, I will take him off chats right away until he is thoroughly trained.

I assure you, you will see improvement in coming days.

Regards,
Deeksha

Sent from my iPhone

On 15 Jun 2021, at 22:56, Charles Neville <[email-masked]> wrote:

Hi,

This one should have been handled by the our FAQ item on 'do you offer group tours'.

Any reason why not?

I'm sad to say the quality of your livechat staff has been dropping over the past year.

We will now have to spend salesperson time telling this person we probably can't help him if a group tour is a must for him.

Thanks

Charles

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Tue, Jun 15, 2021 at 6:49 PM
Subject: Transcript of Tuesday, June 15th, 2021, 04:37:19 pm. Operator: Aaren. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

ref https://www.google.com/

        Aaren   Tue, 06/15/21 04:37:19 pm UTC

Hi there, can we help you plan your upcoming vacation?

        Traveler        04:37:19 pm

How many people in your travel groups?

        Aaren   04:37:45 pm

Allow me a minute to check this for you.
We are the front desk of JayWay travel only, We donot have the general information.

However, I will be more than happy to check with our sales team about this.

        Traveler        04:40:36 pm

I am a single traveler looking for small tour groups. Not the large groups of 40 people where everyone follows the guide carrying the follow me flag.

        Aaren   04:41:00 pm

Do you already have some cities in mind where you want to visit?

        Traveler        04:41:26 pm

Interested in Romania

        Aaren   04:41:37 pm

How many days (duration) are you planning this holiday for? Do you also know when you would want to leave?

        Traveler        04:43:03 pm

15 to 20 days, a late fall trip or whatever dates you might have trips planned

        Aaren   04:43:22 pm

Sure, we can get one of our expert vacation planners to get in touch with you with more information.

May I know your name, email and phone number?

        Traveler        04:44:03 pm

Roger Paulson
[email-masked]<mailto:[email-masked]>
It will also depend on price. Might be less days. The last tour I did to Europe was 21 days. To Croatia with Overseas adventure travel.
Thanks

        Aaren   04:46:38 pm

I would also like to know the probable departure date please.

        Traveler        04:47:09 pm

Fall

        Aaren   04:47:25 pm

What kind of activities do you like to do on vacation?

        Traveler        04:47:57 pm

I am
Just email some of your trip plans with rough cost for Romania 🇷🇴

        Aaren   04:49:22 pm

Sure, Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible.

        Traveler        04:49:39 pm

Have a good day

        Aaren   04:49:45 pm

It was nice talking to you. Have a great day, goodbye!

Traveler archived the chat
04:49:53 pm

Duration: 12m 34s
Chat started on: https://jaywaytravel.com/itineraries
Referrer: https://jaywaytravel.com/romania
Visitor geolocation: Wheeler, Wisconsin, United States / 173.248.10.204
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