Subject: New Reply Received - iOS version issues
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 12:15:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  iOS version issues  Ticket comment <div>
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Ok thanks Olesia,</div>
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Please note that I did not update these iPads, they came with 14.5 loaded as new so I’m sure other AV integrators or sites would be having similar issues. </div>
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<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 15, 2021 10:04:55 PM<br>
<b>To:</b> Paul Smith &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: iOS version issues
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<div dir="ltr">Hi Paul,</div>
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<div dir="ltr">Thanks for bringing this up.<br>
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Yes, we advise our customers not to update the iOS version as we have found that this causes some playback problems in Les Mills Virtual. I will ask our Level 2 to provide you with more details on this.</div>
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<div dir="ltr">Please bear with us.</div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4640" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4640</a>
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<blockquote class="x_freshdesk_quote">On Tue, 15 Jun at 9:56 PM <span class="x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal">Hi Support, </div>
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<div class="x_MsoNormal">During the process of setting up an Ipad today for High Country Fitness, I was unable to connect the Ipad automation to either a standard Epson projector on PJLINK or IP gateway for TCP control.   We proceeded to connect our demonstration
 Ipad to the identical hardware and it connected without delay upon entering the IP address  - this was successful on both PJLINK and TCP via the same router and hardware using the same IP address as the first Ipad had been connected.
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<div class="x_MsoNormal">Investigation shows that the demo ipad we use at AV Media is running iOS  14.3, with LMI App version 1.14.1(346) In comparison,  the new client ipad is running iOS 14.5 with LMI App version 1.14.1 (346) No updates had been enabled or
 authorised on this new Ipad.</div>
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<div class="x_MsoNormal">A new ipad was unboxed and configured during a telephone conversation with Greg and without any update, it is running iOS 14.5 also.</div>
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<div class="x_MsoNormal">I am of the belief that the LMI App V 1.14.1 is not compatible with iOS 14.5 resulting in loss of connection via TCP, PJLINK and UTP</div>
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<div class="x_MsoNormal">We have shipped two virtual kiosks to Yawa aquatic centre (Belgravia leisure) and one to Mill park Aquatic Centre (Also Belgravia leisure) , have came from the same Apple shipment so I can only assume these three devices are also running
 iOS 14.5 – automation issues would not have been detected in these as the installations at both sites is not yet completed.
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<li class="x_MsoListParagraph" style="margin-left:0cm">Can you please confirm any known issues with LMI App 1.14.1 with iOS 14.5 (we had several sites that lost automation when iOS update 14 was released, including high country fitness)
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<li class="x_MsoListParagraph" style="margin-left:0cm">If there is an issue, when can a resolution be offered to address an urgent requirement for Yawa, Mill Park and High Country Fitness  ?
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<li class="x_MsoListParagraph" style="margin-left:0cm">We have received notification from LMI to disable automatic iOS updates and this has been occurring since receiving this, but of little value when the Ipads are being shipped with iOS 14.5?
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<li class="x_MsoListParagraph" style="margin-left:0cm">Have sites also been advised to disable automatic updates to avoid this issue ?
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<div class="x_MsoNormal">Thank you, I look forward to hearing back shortly and hopefully a resolution to overcome this automation issue.
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<div class="x_MsoNormal"><b><span style="">Best Regards,</span></b></div>
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<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Paul Smith </span></b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>|<b> </b>Director (Vic)</span><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:#222222'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4640