Subject: English Language Test - Radhika Chhabra
From: Radhika Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 06:18:20 -0400

| | Foreign Language Screening Test

Name | Radhika Chhabra    /  (91) 8130511165    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

After giving the introduction we newd to apologise for the inconvenience and try to make the customer feel that they have contacted the right person acknowledge the customer and ask about the address to update new address and assure the customer that within the particular time period he/she will be getting the parcel.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Mr. Abdul,

Greetings of the day!

Hope you are doing well,

We apologise for the inconvenience we never want our customer to face this kind of problem, so don't worry sir as after understanding your situation we will look into the matter and will ask our concerned person to reach there and will change the product.

We make sure that we provide the best  service and i hope this resolve your concern and ticket has been raised against it the ticket number is 157389288 and you can contact us by using this ticket number to know about the update.

Thanks &Regards
Xyz

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