Subject: Daily performance summary for LiveSalesman team for Jun 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 14th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Hasan Nour | 3 | 0 | 3
Saleh Ahmed | 0 | 12 | 12
Amr Khalil | 0 | 17 | 17
RAMI KASSAM | 0 | 8 | 8
Malek Hosan | 0 | 13 | 13
Mohammed Ali | 0 | 0 | 0
Mohd Iqbal | 0 | 14 | 14
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Javed Aslam | 0 | 8 | 8
Niren Dsouza | 0 | 2 | 2
Yahkoob Erachat | 0 | 16 | 16
Ali Mohamed Ahmed | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0
Grand Total | 3 | 90 | 93

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 6
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 10
| | Partial Delivery | 3
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 10
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 7
| | Cancelation | 1
| | Return Request Initiation | 2
Customer Services Total | | | 51
PreSales | Other Enquiry | Promo Code | 1
| Product Related | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 6
Grand Total | | | 57

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 3 | 0 | 0 | 3 | 0 | 1 | 7
Grand Total | 3 | 0 | 0 | 3 | 0 | 3 | 9

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 5 | 4 | 3 | 4 | 3 | 24 | 43
Saleh Ahmed | 12 | 2 | 3 | 5 | 2 | 11 | 35
Malek Hosan | 12 | 0 | 6 | 0 | 3 | 6 | 27
Yahkoob Erachat | 7 | 3 | 3 | 2 | 2 | 7 | 24
Amr Khalil | 26 | 3 | 1 | 0 | 0 | 1 | 31
RAMI KASSAM | 6 | 2 | 2 | 4 | 1 | 3 | 18
Mohd Iqbal | 21 | 2 | 7 | 7 | 1 | 4 | 42
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 92 | 16 | 25 | 22 | 12 | 56 | 223

Please feel free to reach out for any further clarifications.