Subject: Tech Support Candidate - Nitin Malik
From: Nitin Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 21:33:12 -0400

| | Tech Support Test

Name | Nitin Malik
E-mail | [email-masked]
Phone Number | (91) 8397970909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MCP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers Pvt. Ltd | Desktop Support Engineer L2 | Currently Working | 25400
Previous Employer 1 | CMS IT Services | Desktop Support Engineer | 23 March 2020 | 16600
Previous Employer 2 | Sysnet Global technologies Pvt Ltd | Customer Support Engineer | 1 October 2019 | 10300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. i will be checking the LAN Cable, if it is properly connected to the PC or the router properly or not.
2. i will be trying to open that particular website in another web browser to check if the issue is with browser or not.
3. if it's DNS Error, then i will be resetting my network card using Administrative Privileges' and then i will be restarting the PC to check whether the problem is solved or not.
4. if still the issue comes, i will be asking my ISP to check whether the connection is working properly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first, turn on the Bluetooth on mobile device and set the Bluetooth mode on Speaker.
2. then i will be searching for the speaker in mobile Bluetooth settings for pairing.
3. click on the Speaker, then it will be showing a dialog box, on that select Pair to get the device paired to speaker and the speaker will be saying Connected !!

What according to you makes you a good candidate for customer service or technical support job?

I have been handling these issues from last more than 3 years, and have been dealing with these kind of issues related to Hardware, Networking and Software.

I can provide very easy solution of the problem.

I have experience of those issues which are not even found on google and did troubleshooting of that and had success all the time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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