Subject: Tech Support Candidate - Shikhar gupta Shikhar
From: Shikhar gupta Shikhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 15:57:14 -0400

| | Tech Support Test

Name | Shikhar gupta Shikhar
E-mail | [email-masked]
Phone Number | (+91) 8923792379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Mysql, Db2 database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National infometics Center | Technical support engineer | Currently working | 32500
Previous Employer 1 | Utkranti softwares pvt ltd | Technical support engineer | Jan-2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my net connection and after that i will check browser version.

The second way i will check web application(www.ndtv.com) best view on which browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Tap the switch on button of speaker then tap the Bluetooth on button after that click and on Bluetooth function in phone also.

Then searching new device after that click speaker device abd pair them.

What according to you makes you a good candidate for customer service or technical support job? | Who will handle all problems of customer and have a knowledge to understand customer’s problem in deeply and have also knowledge of technical area.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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