Subject: English Language Test - Etisi Priya
From: Etisi Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 14:33:36 -0400

| | Foreign Language Screening Test

Name | Etisi Priya    /  (91) 8709521077    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer name,

Thanks for your cooperation,

As I can see your shipping address was wrong and we have received your order back. So you need to place your order once again with correct shipping address.

Thank you,
Team courier company name.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for getting in touch,

Your request has been received. Resolving it is our top priority. According to the company's policy we can replace it with the new unit. Our team will reach there by tomorrow morning. Sorry for the inconvenience.

Thank you,
Team Homebox.

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