Subject: Tech Support Candidate - Danish bhat Danish
From: Danish bhat Danish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 09:49:27 -0400

| | Tech Support Test

Name | Danish bhat Danish
E-mail | [email-masked]
Phone Number | (0191) 7006496992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi malviya nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | TCS | Senior process associate | November 2019 | 40000
Previous Employer 2 | Roman technology | Technical support | November 2018 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection ,if it is working ok then I will click on the right side of my computer icons and right click on mouse and go to troubleshoot option and in case still it is not working I will go to command prompt and type IP config and check my IP which has been provided by DHCP and still if it is not working I will reach to my internet provider
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will long press my Bluetooth speaker until green light will start blinking then I will go to settings of my phone and there I will select Bluetooth and on it then I will wait until that speaker name appears on my phone after that I will click on the name and press connect on it
What according to you makes you a good candidate for customer service or technical support job? | I had working experience of this profile and I had worked in 3 international projects ,I know how to communicate with the customer or client, I have stability as well as I am problem solver
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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