Subject: Tech Support Candidate - Shivam Tyagi Shivam
From: Shivam Tyagi Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 05:44:20 -0400

| | Tech Support Test

Name | Shivam Tyagi Shivam
E-mail | [email-masked]
Phone Number | (201206) 8006369607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muradnagar Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | IT Analyst | After 60 days of resignation |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I will be facing such issue then j will be following the below steps.
1. I will check the cables if they are properly connected or not.
2. I will check my network connection is good enough to open that particular site
3. I will try to open that site on multiple browser to check.
4. If still I will not able to open it then I will immediately contact Local IT team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all make sure your bluetooth is on active mode on your mobile phone.

Then click on search option to search the bluetooth speaker to which we have to connect.

Once the device will reflect in our mobile then click on connect option.

It will connected.

What according to you makes you a good candidate for customer service or technical support job?

I have enough confidence to tackle any situation in which customer will put us.

I have the knowledge related to the query raised by Customer.

I have great communication skill with which I can handle any customer and manipulate him/her to a satisfactory results.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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