Subject: Tech Support Candidate - Manish prashar
From: Manish prashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 05:38:40 -0400

| | Tech Support Test

Name | Manish prashar
E-mail | [email-masked]
Phone Number | (+91) 9991159747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Linc digital systems | technical support Mep | 14/02/2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

restart my device
check the connection
website is down or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

swipe down from top of the screen
touch and hold Bluetooth
tap pair new device. if you don't find the device then tap "Available devices"
then follow instructions on screen

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Good Technical knowledge
Good in handling client
Faster to debug the issue
Good in Team management

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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