Subject: EPOS - Call Report - 11th June
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 14 Jun 2021 02:24:12 -0700 (MST)

Hello Sir, 

Please find the attached EPOS call report. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	3 	9 	1 	12 	0:05:12 	7:20:43 	0:35:55 	0:10:13 	0:47:30 	8:59:33 		0:46:08 
APAC 	Jessica Chen 	0 	1 	1 	1 	0:01:04 	1:57:10 	0:06:23 	0:00:00 	0:01:42 	2:06:19 		0:06:23 
APAC 	Marika Fujita 	6 	3 	0 	9 	0:01:10 	7:21:46 	0:56:12 	0:00:46 	0:39:46 	8:59:40 		0:56:58 
													
EMEA 	Antonio Iunco 	6 	4 	3 	10 	2:02:05 	4:18:38 	1:00:35 	0:00:01 	1:38:12 	8:59:31 		1:00:36 
EMEA 	Denisa Magda 	OFF 			0 								
EMEA 	Dheeraj Tripathi 	0 	12 	3 	12 	0:13:34 	7:32:49 	0:26:15 	0:02:48 	0:44:08 	8:59:34 		0:29:03 
EMEA 	Dipanshu Sharma 	4 	12 	3 	16 	0:50:14 	5:50:37 	1:17:20 	0:00:00 	1:01:16 	8:59:27 		1:17:20 
EMEA 	Grace Boussi 	2 	10 	5 	12 	0:05:35 	6:43:14 	1:27:40 	0:00:00 	0:42:52 	8:59:21 	0:21:00 	1:06:40 
EMEA 	Ismael Zakaria 	8 	2 	0 	10 	0:46:24 	4:52:29 	1:51:31 	0:09:56 	1:19:16 	8:59:36 		2:01:27 
EMEA 	Rosette Modiri 	3 	5 	0 	8 	0:04:50 	7:03:33 	1:00:24 	0:00:21 	0:50:33 	8:59:41 		1:00:45 
EMEA 	Levente Szabo 	5 	8 	7 	13 	0:32:14 	6:46:15 	0:59:43 	0:06:03 	0:35:08 	8:59:23 		1:05:46 
EMEA 	Sebastian Constantin Coldea 	7 	8 	3 	15 	0:28:26 	5:59:01 	1:14:17 	0:00:46 	1:16:58 	8:59:28 		1:15:03 
													
US 	Arjun Hurry 	7 	0 	0 	7 	0:21:56 	6:02:26 	1:13:05 	0:00:00 	1:22:01 	8:59:28 	0:07:00 	1:06:05 
US 	Md Modassir Hassan 	7 	9 	0 	16 	1:19:16 	4:37:00 	1:19:07 	0:00:00 	1:41:14 	8:56:37 	0:02:00 	1:17:07 
US 	Pravesh Singh 	3 	17 	4 	20 	0:09:13 	5:24:20 	1:40:02 	0:18:57 	1:30:40 	9:03:12 	0:45:00 	1:13:59 
	Grand Total 	61 	100 	30 	161 	7:01:13 	81:50:01 	15:08:29 	0:49:51 	14:11:16 	119:00:50 	1:15:00 	14:43:20 

Regards, 
Ashish Dabral