Subject: Tech Support Candidate - Sharookh Shakil
From: Sharookh Shakil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 04:51:21 -0400

| | Tech Support Test

Name | Sharookh Shakil
E-mail | [email-masked]
Phone Number | (.) 9810892337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Bsod, no video, no post, system freeze, slow performance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Tech advisor 1 | 1 March 2021 | 26k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the link
2.check the connection
3.check the antivirus
4. Check the fire wall
5 .If issue not resolved connect with concern support

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Unlock mobile
Switch speaker
Switch in bluetooth option in mobile
Pair speaker with mobile bluetooth

What according to you makes you a good candidate for customer service or technical support job? | My experience in handling cx , escalated cx and my choise to learn about every technical aspect
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |