Subject: Tech Support Candidate - Atul Jha
From: Atul Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 04:41:16 -0400

| | Tech Support Test

Name | Atul Jha
E-mail | [email-masked]
Phone Number | (0) 8383847702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Budh Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | Na
Previous Employer 1 | Wipro Digital | Project Engineer | 7th July 2019 | 50,000
Previous Employer 2 | NA | Na | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly i will make sure my internet connection is connected properly.
2) I will refresh my browser once again.
3) If still not working then i will clear my Cookies, other site data, Cached image and files.
4) Reconnect the internet and then i will try to open the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open Bluetooth of my speaker.
2) Open Bluetooth of mobile phone.
3) Go to Bluetooth section of my phone and connect it with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge as well as i am having good communication skills that will make me understand customers demand and solve their problems amicably.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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