Subject: Tech Support Candidate - Dheeraj Kalra
From: Dheeraj Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 04:24:13 -0400

| | Tech Support Test

Name | Dheeraj Kalra
E-mail | [email-masked]
Phone Number | (91) 7508038676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 27 Near Metro Station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PlusWealth Capital Management LLP | Hardware and Network Engineer | 14May21 | 22200
Previous Employer 1 | Satshri Technologies Private Limited | Technical Support Engineer | 22Nov18 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or any other website.
If I can open another site, skip down to The problem only happens with this website. I should one more thing I have clear Che cookies & cache. After that I will try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected.

What according to you makes you a good candidate for customer service or technical support job? | I don't hold back until I solve the problem. In any case if the problem is not solved by me, then I will talk to my superior, and solve that problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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