Subject: Tech Support Candidate - Abhishekkumar Singh Abhishekkumar
From: Abhishekkumar Singh Abhishekkumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 04:24:10 -0400

| | Tech Support Test

Name | Abhishekkumar Singh Abhishekkumar
E-mail | [email-masked]
Phone Number | (91) 7977131363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp ltd | Network Engineer | | 23000
Previous Employer 1 | Lobo staffing Pvt ltd | Associate engineer | 10/10/2017 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check error message as it may depend on network issue or url input error or security application issue or some firewall block issue from network end so I will start troubleshooting at browser end to system end then network end then server end and finally check at network device firewall whether any policy present which is making the same block or webfilter present for the same .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to bluetooth option of both the devices and enable or on the same .after that search the device name on my mobile and connect the same .where it will provide request for yes or no for connection .will do yes and finally it will be connected for use.
What according to you makes you a good candidate for customer service or technical support job? | First of most probably my technical skill for troubleshooting .Then my speaking and learning skills to understand the issue and get resolution for the same .Help customer for fast resolution and good ratings to organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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