Subject: English Language Test - Chetan Singh Dhaked
From: Chetan Singh Dhaked <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 02:15:07 -0400

| | Foreign Language Screening Test

Name | Chetan Singh Dhaked    /  (91) 8112258890    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam
I'm Chetan Singh Dhaked
This email is regarding to your inquiry about order status.
I apologise for the delay.
I see your order status, it's show me out for delivery, and delivery boy try to contact you but tha phone number and your Address is wrong.i request you please cancel the order, and make a new order with right address.

Thankyou for connecting to us.
Have a wonderful day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
This email is regarding to your enquiry about order status.
As you mentioned, scratches have come on TV. As I see your return policy is still pending, so give a replacement request.
Our backend team will contact you and provide you solution.
Thankyou for connecting to us
Have a good day.

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