Subject: Daily performance summary for LiveSalesman team for Jun 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 13th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Hasan Nour | 4 | 0 | 4
Amr Khalil | 0 | 18 | 18
Mohammed Ali | 0 | 0 | 0
Mohd Iqbal | 0 | 16 | 16
Malek Hosan | 0 | 22 | 22
Ankit Kumar | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Javed Aslam | 0 | 2 | 2
Saleh Ahmed | 0 | 13 | 13
Yahkoob Erachat | 0 | 6 | 6
Ali Mohamed Ahmed | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0
Grand Total | 4 | 78 | 82

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | (blank) | 8
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 7
| | Partial Delivery | 1
| Product Complaint | (blank) | 8
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 5
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 48
PreSales | Other Enquiry | Offers | 1
| Product Related | Combo | 1
| | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 51

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 4 | 0 | 0 | 3 | 0 | 1 | 8
Amr Khalil | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 1 | 0 | 3 | 0 | 3 | 11

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 4 | 1 | 5 | 3 | 25 | 41
Saleh Ahmed | 11 | 3 | 3 | 5 | 2 | 12 | 36
Malek Hosan | 13 | 7 | 2 | 1 | 2 | 7 | 32
Yahkoob Erachat | 4 | 3 | 1 | 2 | 2 | 9 | 21
Amr Khalil | 32 | 2 | 1 | 0 | 0 | 1 | 36
RAMI KASSAM | 2 | 3 | 3 | 3 | 2 | 2 | 15
Mohd Iqbal | 16 | 9 | 7 | 3 | 1 | 4 | 40
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 83 | 31 | 18 | 20 | 12 | 60 | 224

Please feel free to reach out for any further clarifications.