Subject: English Language Test - Simran nimker
From: Simran nimker <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 10:14:40 -0400

| | Foreign Language Screening Test

Name | Simran nimker    /  (+91) 9711168879    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are happy to assist you.
We would like to infrom you that as we have checked you have mentioned wrong address for the delivery.
So, we would request you to kindly share the correct delivery address so we can deliver your product at your door step without any hassel.
Thankyou being with us.
Regards,
Customer executive Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are happy to assist you.
Kindly accept our sincere apology cause to you.
We would like to infrom you that we understand your concern that you have facing an issue with T.V cabinet.
We will send our team for replacing it with new one please allow us 2-3 working days for doing the need full.
Thankyou for being us.
Regards
Home box Team

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