Subject: Trainer Candidate - Himani Chowdhary
From: Himani Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 06:30:09 -0400

| | Tech Support Test

Name | Himani Chowdhary
E-mail | [email-masked]
Phone Number | (70497) 85464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jabalpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Syna | Teacher | 2016 | 20
Previous Employer 1 | NDPS | Teacher | 2019 | 25
Previous Employer 2 | Whitehatjr | Sales manager | 2020 | 42

If Selected, how much time do you need to join? | I can join immediately
Please briefly describe your work experience specifically in training? | I have been a teacher,mentor and guide for many years .My communication skill is excellent and I feel I am best suited for this job.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Only one situation that was maintaining attention span,but some how I was able to manage this problem.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service steps in customer shoes to understand and resolve their issues, whereas good customer care service resolves their issues timely.
What according to you makes you a good candidate for this position? | Confidence,Communication skill, Patience and experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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