Subject: English Language Test - RAKESH KUMAR
From: RAKESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 02:23:48 -0400

| | Foreign Language Screening Test

Name | RAKESH KUMAR    /  (495009) 9039794731    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for your email.I am sorry that you facing such issues, I am trying to resolve as fast as i can, so could you please send us your address so that we will find that where the problem arises and also the billing address or receipt of payment, so that the problem may solve.

Thank You
Regards
Customer Care Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Sorry to hear, that you are faced such problem, Don't worry our team will contact you soon and reached to your house and changed the TV Cabinet.

Thank You
Regards
Homebox Team

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