Subject: English Language Test - Ruchi Kaurav
From: Ruchi Kaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 11:17:53 -0400

| | Foreign Language Screening Test

Name | Ruchi Kaurav    /  (91) 9691083950    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
I am ruchi kaurav here the customer service executive  from babyshop.com
Thank you for writing to us .
Am extremely sorry for the late delivery please accept my apology .
We have delivered it on the same day but I think there is some misunderstanding in your address or may be some other issue but there is nothing to be worried I will check it out and let you know as soon as possible .

Again sorry for inconvenience .
Feel free to contact us again for more information .

Thak you
Ruchi
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
I am ruchi kaurav here the customer service executive  from babyshop.com
Thank you for writing to us .
We are  extremely sorry for the  quality of product delivered to you . I will schedule delivery of new product very soon.

As a token of apology we are providing you a discount of 20% for your next order . Thank you for helping us improve our services.

Please feel free to write to us for any further assistance.
Again sorry for inconvenience.

Thank you
Ruchi
Customer care executive

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