Subject: English Language Test - Bhawana Goswami
From: Bhawana Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 07:57:29 -0400

| | Foreign Language Screening Test

Name | Bhawana Goswami    /  (+91) 7455851747    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Xyz,

Thank you for contacting us.

We are very sorry for the inconvenience. As I can see that you ordered a handbag which was shipped and handed over to courier company on same day of your order . But as I can see the address you mentioned was wrong as per the courier. I would like to  request you to please confirm your delivery address, so we can deliver it to you as soon as possible.

Thank you,
Abc
Customer support executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us!

We sincerely apologize for this. I hear that you have had a change ,and would like to return the "T.V cabinet" which was installed by our team. We are happy to honor the Homebox policy return within 30 days for any reason.

Please let know when the item ha been sent and send us the tracking number, so we can track it coming in.

Please let me know if there's anything more I can help you with.

Thank you
Abc
Customer support executive

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