Subject: English Language Test - Neha Urang
From: Neha Urang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 06:22:17 -0400

| | Foreign Language Screening Test

Name | Neha Urang    /  (110067) 8638782849    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | According to me , I will try to contact the customer care services or if I could not receive that parcel then obviously the parcel will again back to the centre and my orders will be declined. After that the money which I have paid in online to purchase that money will be refunded in my account I will re purchase that bag with my correct address .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In this situation , according to me . I will take some steps I,e Yes I will call that person from whom I have purchased that T.V cabinet by saying this that the Cabinet has too much scratches and I want to replaced it ...if the company is genuine then they definitely replaced the cabinet .

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