Subject: English Language Test - Raghav Bhargava
From: Raghav Bhargava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 06:04:35 -0400

| | Foreign Language Screening Test

Name | Raghav Bhargava    /  (91) 8503870895    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

A warm greetings of the day and sorry for the inconvenience caused to you.
We as an institution thrive to deliver the best quality we can.
Certainly, we understand your problem but please check the below address properly.
It is ************* as this address was reported wrong.
If there are any corrections please us know via calling or replying same email we look forward your response.

Thanks

Customer service representative
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Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello there,

First of all , sincere apologies for what you have faced.
Meanwhile, we request you send us the photo of the said as explained by you. Make sure photo show up the verifiable details.
Above that, we are transferring the issue to our backend team. They will revert us between 6-8 working day and accordingly we will let you know what is next.

Thanks

Customer service representative

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