Subject: English Language Test - Isha Khanna
From: Isha Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:26:12 -0400

| | Foreign Language Screening Test

Name | Isha Khanna    /  (91) 9999269149    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
I am Isha Khanna. I am here to resolve your request for The Status of Your Order.
Your order has been shipped by us, and handed over to the courier company.
The courier was tried to deliver to you, but due to the wrong address as per the courier, it was not delivered to you.
I request you to tell me the correct address so that we can deliver the product on your doorstep.

Thank You for Shopping with us :)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
I received your request for the return if the TV Cabinet. I am really sorry for the inconvenient experience. I assure you we will help you with whichever possible way we can.

Thank You for Shopping with us :)

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