Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:11:22 -0400

| | Foreign Language Screening Test

Name | Sandeep Kumar    /  (+91) 9720392965    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Madam,
We are sorry for your inconvenience. As we are looking at the status of your order, it is already shipped by us, and handed over to courier company on the same day when order was placed. The courier tried to deliver your order to you but it is not delivered because of wrong address. You can contact to courier service through call or mail ([email-masked] / +123456789)  and give them your proper right address so that they can deliver your product to you. If you still face any problem then you can feel free to contact us.Have a good day.
Thank you for shopping with babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Madam,
We are sorry for your inconvenience.
We assure that you will be fully supported.
As per your concern your product that is a TV Cabinet has too many scratches after the installation in your house. We request you to please share some pictures of your product with us. You can send those pictures by mail at [email-masked]. We will share those pictures with our team and we will take whatever steps are necessary regarding this. If it is found that it has happened from the side of the team, then we will replace your product and give you a new product.

Regards,
Homebox Team

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