Subject: Arabic Language Test - Mohammed Abdullah Ali Alhamzi
From: Mohammed Abdullah Ali Alhamzi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:01:40 -0400

| | Foreign Language Screening Test

Name | Mohammed Abdullah Ali Alhamzi    /  (0091) 8074918735    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Steamed Customer,

Thank you for reaching out to us.

As per the report received from our courier team, we can see that the agent courier has attempted to deliver your order to your given address(Customer given address). However, the order was not delivered due to issues with your address.

kindly confirm your current address so that we can update it with our courier team, and deliver your order as soon as possible.

looking forward to hearing from you.

Best Regards,
Babyshop team

عزيزي العميل،

شكراُ لتواصلكم معنا.

بالعودة الئ المعلومات الوارده من فريق التوصيل, يمكننا أن نرى أن عميل التوصيل قد حاول توصيل طلبك إلى العنوان المحدد (العنوان المحدد).  ومن المؤسف انه لم يتم تسليم الطلب بسبب عدم توفر العنوان الصحيح.

يرجى تأكيد عنوانك الحالي حتى نتمكن من تحديثه مع فريق التوصيل, وتسليم طلبك في اسرع وقت ممكن.

فريق عمل بيبي شو

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

مرحبا ( اسم العميل),

شكراُ لتواصلكم معنا. نعتذ على حصولك على منتج غير سليم ونطلب منك تزويدنا بصورة المنتج التالف حتى نتمكن من خدمتكم بشكل افضل.

تاكد من حرصنا على حصولك على تجربة افضل في المرات القادمة.

فريق عمل هوم بكس

Dear (Customer Name),

Thank you for contacting us. We apologize for you receiving a defective product.

Please provide us with a photo of the damaged product so that we can serve you better.

Sorry for this has happened to you and we will make sure this will not happen again.

Best Regards,

Homebox support team

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