Subject: English Language Test - Divyanshu Kumar
From: Divyanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:01:27 -0400

| | Foreign Language Screening Test

Name | Divyanshu Kumar    /  (+91) 9599568504    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thanks for your email to notify us of the difficulties that you have been experiencing with babyshop.com recently.
Despite our effort to deliver your order on time using FedEx Express Delivery Service, it’s unfortunate that the address you gave us was invalid. That’s why we didn’t meet up with the time allotted for the delivery of the handbag.
Kindly provide us the correct address, and we will deliver your product at the earliest. for any other question or request for assistance, you can call me directly on +91-9599568504
Best regards,
Divyanshu Kumar
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for your email.
First, I would like to apologize for the troubles and frustration that you have experienced lately. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned with vital information, fill the form attached to this email and secure the images of the same.
Once again, we are sorry for the inconveniences we have caused you, and we hope to offer you better services in the future.
For any questions or further assistance, feel free to call us on +91-9599568504
Best regards,
Divyanshu Kumar
Customer Support Executive

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