Subject: English Language Test - Sparsh gupta
From: Sparsh gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:01:25 -0400

| | Foreign Language Screening Test

Name | Sparsh gupta    /  (+91) 8602969396    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

1. we go through the details of the customer product.

2. check the order location.

3. contact with the courier.

4. contact with the customer for proper address to deliver their product.

5. and then take a customer feedback.

6. and we try to give some offers (as per the company policy)to the customer due to inconvenience for there product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

1. check the details about the product.

2. check whether the return or refund policy is available for that product.

3. if return or refund policy is available.

4. then help the customer with provide a new product.

5. ask for the feedback.

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