Subject: English Language Test - Himani Pathak
From: Himani Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:25:31 -0400

| | Foreign Language Screening Test

Name | Himani Pathak    /  (05944) 8006593486    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Pratishtha

As per your complaint we have raised the enquiry and found that the address mentioned for order no. 98765432 was wrong. So we request you to please provide us you correct address so that we can deliver you your parcel as soon as possible.

Your co-operation will be appreciated

Thanks&Regards
babyshop.com
Customer Service Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Ajay
This e-mail is in response with the complaint you raised against order no. 8975467. We apologise for the inconvenience caused to you. We are glad to help you in every way possible. We request you to provide the pictures of the cabinet where you find scratches so that we can help you with the replacement of your TV cabinet.

Your co-operation will be appreciated.

Thanks&Regards
Homebox team
Customer Service Executive

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