Subject: English Language Test - KRITIKA SRIVASTAVA
From: KRITIKA SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:12:02 -0400

| | Foreign Language Screening Test

Name | KRITIKA SRIVASTAVA    /  (273001) 8115654640    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Akash,

Hope you and your family are safe.I am sorry for the trouble you have been facing.We are doing the best to resolve your problem as fast as we can.Satisfying our customer is very important to us.I fully respect your decision and can only apologize for any problem of your business.

Should u change your mind i'll be here to help you anyway i can.

Take care

Kritika

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

As requested by you we have processed your return and it should reflect within 2-3 business days.
We are sad to see you go but we hope we could work together in the future where our product will be useful to you.

Stay safe stay home.

Thanks

Kritika

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