Subject: English Language Test - Rishabh Dev Dogra
From: Rishabh Dev Dogra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:08:10 -0400

| | Foreign Language Screening Test

Name | Rishabh Dev Dogra    /  (91) 9811195856    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Greetings from babyshop!

Sir/mam, I hope you’re doing good. First of all, I would like to apologize for the hassle you’ve faced in the delivery of your product and I really appreciate your patience and loyalty with us.

The status of your order is delayed due to a mismatch of address on the courier by the courier delivery company. The delivery executive tried to deliver it. However, the address was incorrect.
So, we are rescheduling your delivery kindly reply with the correct delivery address in response to this email.

We are adding points to your accounts for the inconvenience you have faced as compensation.
Feel free to contact if you have any further queries.

Thank you.

Kind Regards,
Babyshop /executive name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings from Homebox,

I hope you’re doing good in the admist of this pandemic.
Thanks for sharing your query with us and we’ll look into it immediately to give you the best possible resolution.

Welcome to Homebox!! As you’ve chosen us as your choice of T.V , We will make sure to give you the best possible service.

In response to your case, I apologize for the inconvenience you’ve faced. According to our company policy we can arrange a new unit for you as you are still under the 14 days period. However, the techinical team will visit your premise and check for any scratches then, arrange the delivery.

As a representative of homebox, I am raising a ticket for you and your ticket number is xxxxx and the technical team will be getting in touch with you over the callAgain, we apologize for this hassle and we will resolve every one of your queries.

Thank you for putting your trust in Homebox.

Kind Regards,
Homebox Team

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