Subject: English Language Test - Arjun Mishra
From: Arjun Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:58:44 -0400

| | Foreign Language Screening Test

Name | Arjun Mishra    /  (77030) 78750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ mam thanku for reaching out to us. As per your querry against hang bag ordered 14 days back . I would i like to inform you that we have already placed your order on the same day , but as we can see due to some delivery address fault at courier's end your item has not delivered yet . Please provide us a desired deliver address. We will make this delivery asap.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul thanku for reaching out to us . Sorry for the inconvenience . As per your request against return of TV cabinet , we have registered your complain .  A new unit will be installed in 2-3 working days .Thankyou for your honest opinion .

Happy to help you😊

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