Subject: English Language Test - Diksha Rana
From: Diksha Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:48:47 -0400

| | Foreign Language Screening Test

Name | Diksha Rana    /  (91) 9625880196    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

According to our Courier partner the address that you mentioned is wrong. They tried to reach you but you were unable to contactable.

Hence,I would request you to kindly check your mentioned address again and reconfirm it. We will dispatch the order again and it will be delivered to you in your correct address ASAP

Once again, I sincerely apologize for the inconvenience.

Sincerely,
Diksha Rana
Employee Code- XXX

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I'm so sorry to hear that you're not happy with the product. I sincerely apologize for the same. Before dispatching any product we double check the product to provide you good quality.

As per our terms and condition i'm unable to offer a refund but I can replaced that cabinet with the new cabinet and this time there will be no complaint.

Also, I would request you to kindly share the pictures of TV cabinet for the reference. I will make sure from my end the new product will be delivered to you ASAP.

I hope you will be happy with our service and we will make sure this will not happen again.

Please feel free to contact on your Service Helpline number -0000000000 any time.

Regards,
Diksha Rana

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