Subject: English Language Test - Aakash Yogi
From: Aakash Yogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:32:54 -0400

| | Foreign Language Screening Test

Name | Aakash Yogi    /  (110082) 9015316777    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
We received your email regarding the hand bag . Our courier team try to deliver the package to the given address but there we found there is some misunderstanding in the addresses . So plz check the details you provided on the portal .
Warm regards
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
We received your email regarding the TV cabinet. As per the e-commerce website policy you have the return policy of 1 week . But as per you said there is some scratches on it so we will check it and try to fix it as soon as possible. Our courier boy will take the TV cabinet tomorrow.
Warm regards

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