Subject: English Language Test - Deepak Adhikari
From: Deepak Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:31:28 -0400

| | Foreign Language Screening Test

Name | Deepak Adhikari    /  (+91) 8700909063    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thanks for contacting us. We apologise for the inconvenience cause. As checked with the courier delivering agent, the address provided is wrong.
Requesting you to kindly re-confirm the address. So that it can be delivered as soon as possible

Look forward to hearing from you.

Thanks
Deepak
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Jessica,
Thank you for reaching out to us. We appreciate our customer and we are here to help you.
Based on your complaint we will send the our agent again to check and if we found any fault we will going to replace the machine.

Thanks
Deepak
Customer service representative

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