Subject: English Language Test - Priyanka Rapolu
From: Priyanka Rapolu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:29:32 -0400

| | Foreign Language Screening Test

Name | Priyanka Rapolu    /  (91) 9618847032    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from the online store!

This email is in regards to the status of the order, you placed in our online store. We see that you placed order for a hand bag on our online store 14 days ago. And the  order is been shipped on the very same day to courier. However courier tried to deliver the order but the address seems to be wrong on courier that is the delay in order delivery.

Request you not to worry we will shortly deliver the package and request you to share the correct address so that we will update it to our courier and make you to deilver the product as soon as possible.

Awaiting for response, your patience is highly appreciated.

Thanks & regards,
Online store support executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from the online store!

This email is in regarding to TV cabinet order, which you placed last week. We really apologize for the scratches found on the cabinet, sure we will help you with this issue. We checked with our team and you really have a great news so we can help you with the refund or with the replacement option as soon as possible.

Awaiting for response, your patience is highly appreciated.

Thanks & regards,
Online store support executive.

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