Subject: English Language Test - Diksha Garg
From: Diksha Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:24:43 -0400

| | Foreign Language Screening Test

Name | Diksha Garg    /  (127021) 9050891968    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo mam,

Thanku for contacting us.Your order(123456) have reached to your address as given by you.But customer refused to take it.He said that that they had no booked any order like this.So the order has sent to the sender.If you want to this order again then you have to place the order again and make sure that tha address must be correct.

You can contact as on ********** between 7a.m to 7 p.m .

Have a nice day mam.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo sir,

Thanku for contacting us.We are very sorry for that you received a damage product.Company will change that product.Please send the information given below
Your name
Order no
Place where from tha order will pick up
And also the address where you want to deliver your new tv cabinet

You will get your new delivery within a week.

Thanku for cooperating with us.
And we will make sure that after that you  have to face no problem regarding our product.

Thanku.

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