Subject: English Language Test - Aparna Chauhan
From: Aparna Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:15:19 -0400

| | Foreign Language Screening Test

Name | Aparna Chauhan     /  (91) 8707873307    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | In this case ,firstly we apologize with the customer for inconvenience cause to him and qfter checking the details that his address is not correct we must say that sir courier tried to deliver the order to your address but due wrong or incomplete address delivery was unsuccessful.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

In this case firstly we need to understand the scenario , then apologize with the customer for defective product wwhich was received by him . Then cordinate with the installation team to that is there any scratches  ,then after as cusomer is our first priority wr need to check the policies
for  refund and replacement

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