Subject: English Language Test - Sunil saini
From: Sunil saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:06:31 -0400

| | Foreign Language Screening Test

Name | Sunil saini    /  (136118) 9050315039    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii sir

You have ordered a hand bag from our online store 14 days back. But it didn't deliver. As per our records the address you gave for delivery is wrong. Due to this wrong address your order w
Is not delivered.
Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir

We have received your complaint against our product. We can understand your problem. We will initiate a process to replace your product as per our policy. Please keep patient we will solve your problem as soon as possible.
Thanking you
Team homebox

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