Subject: English Language Test - Milan upadhyay
From: Milan upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:06:14 -0400

| | Foreign Language Screening Test

Name | Milan upadhyay    /  (81265) 02960    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

Apologies for the inconvenience caused.

I checked with the online store and they updated that they had already sent the order to your registered location. However, as paer a response from the courier partners, the address is showing to be incorrect.

I request you to please update your adress again with us so that the order can be sent to you in time.

I again apologize for the delay and inconvenience this may have caused.

Awaiting your response.

Regards,
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I apologize for the inconvenience caused.

I have updated your response to the delivery partners about the scratches on the cabinet and we are actively looking into it. If the unit is old/already used, please go to the site where you have placed the order and put in your request for replacement and also provide the reason for the same as it would speed up the process.

I will check again from my end if anything can be done prior to replace the unit.

Again apologies for the inconveniences this may have caused.

Regards,
Name

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